Chatime

Reviews about Chatime

• Lucy Zhang

  17.10.2018
  ★ ☆ ☆ ☆ ☆
  Today, i got the taro milk tea from the Eastwood branch and you could taste the particles and powder that has somehow not yet been dissolved. All the other numerous chatime drinks that i often bought from other branches (burwood, strathfield, city) were completely fine. It tasted very wierd so i went back to complain. However, the cashier stated "It's completely normal, next time just ask for it to be less powdery". I was momentarily in awe. How was i supposed to know that you had to require for it to be less powdery for it to taste like a normal drink? I'm pretty sure that everyone just asks for a "regular pearl milk tea".
  After that, the cashier lady poured it into a small cup, tried it, told me it was normal and just gave it back to me with no apology whatsoever.
  
  1) I am very sure it is powdery when - every sip you take, you have a mouthful of particles and undissolved powder LOL . Also, this is not my first time buying it so i have tasted numerous versions of the "taro milk tea" and none were like this (so i'm guessing this isnt the "normal")
  2) The customer service lady had terrible attitude and didn't want to hear me out whatsoever
  3) I am not saying Chatime overall is bad, it is just this branch and its customer service.
  
  Overall,
  Terrible experience and customer service.
  
• Karen Wong

  02.02.2018
  ★ ★ ★ ☆ ☆
  The staff get the job done, but assumes that everyone speaks Chinese. The store looks dark even when it's open. Small shop front. The drinks are always great and I love how you can choose the amount of ice and sugar you have in the drink.

About chatime.com.au

Bubble & Milk Tea Outlet Franchise & Business Sydney, Melbourne, Adelaide
Cha time is Australia’s newest and most innovative bubble tea outlet. Our delicious selection of iced teas are shaking up the game like never before.

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